Why We Updated Our Terms — And What It Means for Your Family
Why We Updated Our Terms — And What It Means for Your Family
At NJCC, we take your child's goals as seriously as they do — so please take your time reviewing these updates.
We've made some important additions to our Terms of Service. Nothing changes the way we operate day-to-day, but these updates help us keep things fair, transparent, and safe for every family who walks through our doors (or logs into our platform).
Here's what's new and why it matters.
1. Clearer Communication Expectations
You'll now see a dedicated section outlining how we communicate with you — via email, text, and in-app notifications. We've added opt-out options and clarified how to update your preferences.
Why: So you're never caught off guard by a message, and you always know how to reach us.
2. Photography & Media Consent
We've formalized how photos and video taken at NJCC events may be used — for promotional materials, social media, and internal training. You'll have the option to grant or withhold consent during registration.
Why: Your child's privacy matters. We want you to make an informed choice, not guess.
3. Code of Conduct for Parents & Guardians
This is a big one. We've added a parent/guardian code of conduct that outlines respectful behavior toward staff, coaches, officials, and other families. Violations may result in limited access to events or facilities.
Why: We've seen too many good days derailed by a single outburst. This protects our staff and ensures every kid gets the experience they deserve.
4. Updated Payment & Refund Terms
We've clarified refund windows, late cancellation fees, and how credits are applied. No surprises — just a straightforward breakdown of what happens when plans change.
Why: Life happens. We want you to know exactly where you stand.
5. Dispute Resolution
A new section outlines a step-by-step process for resolving concerns — starting with an informal conversation, then mediation, and finally arbitration if needed.
Why: Most issues are solved with a quick chat. This gives everyone a clear path forward before things escalate.
What You Need to Do
If you're a new family: you'll see the updated terms during registration. Please take your time reading through them.
If you're a returning family: you'll be prompted to review and accept the addendum before your next event sign-up.
The details you share — and the agreements you make — help us place your child in the right section, pair them with the right opponents, and give them the experience they deserve.
A thoughtful registration means a better experience from day one, and we're here if you have any questions.
Have questions about the updated terms? Reply to this email or reach out to our support team at info@njchess.club — we're happy to walk you through it.
